Shipping policy
This Shipping and Delivery Policy applies to purchases made through the Shadazia Visuals LLC website. Shadazia Visuals LLC is owned and operated by Shadazia Visuals LLC.
By placing an order on our website, you agree to the terms described in this policy. Please read this information carefully before making a purchase.
1. Physical Products and Shipping
Shadazia Visuals LLC sells physical home decor products, including decorative accessories, ceramic items, jewelry organizers, candle holders, tabletop decor, seasonal decor, and related home styling products.
All products require physical shipping unless clearly stated otherwise on the product page.
After your order has been successfully placed and payment has been confirmed, your order will be processed, packed, and shipped to the address provided at checkout.
2. Order Processing Time
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated processing time:
3–5 business days
Processing time may vary depending on product availability, order volume, holidays, or other operational factors.
Once an order has entered processing, packing, or shipping, changes or cancellations may no longer be possible.
3. Shipping Time
Estimated shipping time:
7–10 business days
Total estimated delivery time:
10–15 business days, including order processing and shipping.
Delivery times are estimates only and may vary depending on the destination, shipping carrier, weather conditions, holidays, local courier delays, customs procedures, or other circumstances beyond our control.
4. Shipping Address Responsibility
Customers are responsible for providing a complete, accurate, and current shipping address when placing an order.
Shadazia Visuals LLC is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
Email: support@shadaziashop.com
Address changes may only be possible if the order has not yet entered processing, packing, or shipping.
5. Order Tracking
When available, a tracking number will be provided after the order has been shipped.
Please allow 1–3 business days for tracking information to become available after the package has been shipped.
Tracking updates may be delayed due to carrier processing, weekends, holidays, or local delivery operations.
6. Shipping Delays
Although we make every effort to process and ship orders within the estimated time frame, delays may occur.
Possible causes of delay may include:
- High order volume
- Carrier delays
- Weather conditions
- Holiday seasons
- Customs clearance
- Incorrect or incomplete shipping information
- Local courier issues
- Events beyond our reasonable control
Shadazia Visuals LLC is not responsible for delays caused by shipping carriers or circumstances outside our control.
7. Lost Packages
If a package is confirmed lost by the shipping carrier, please contact our support team for assistance.
We will review the situation and work toward an appropriate resolution whenever possible.
Customers may be required to provide order information, tracking details, or other supporting documentation to help us investigate the issue.
8. Damaged Packages
If your item arrives damaged, please contact us within 7 days of receiving the product.
To help us review your request, please provide clear photos or videos showing:
- The damaged product
- The outer packaging
- The shipping label
- Any visible damage to the box or protective materials
Failure to provide sufficient documentation may affect our ability to approve a replacement, refund, or other resolution.
9. Failed Delivery or Returned Packages
If a package cannot be delivered due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, the order may be returned to the sender or disposed of by the carrier depending on the carrier’s policy.
Shadazia Visuals LLC is not responsible for failed deliveries caused by customer-provided address errors or customer unavailability.
Additional shipping fees may apply if reshipment is approved.
10. Contact Information
If you have any questions about this Shipping and Delivery Policy, please contact us:
Email: support@shadaziashop.com
Phone: +1 9568074719
Address: 218 Pine St, Lexington, MS 39095
Shadazia Visuals LLC