Return and Refund Policy

This Return and Refund Policy is applicable to purchases made through the Shadazia Visuals LLC website. Shadazia Visuals LLC is owned and operated by Shadazia Visuals LLC.

By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.

Please read this policy carefully before making a purchase.

 

Section 1 – Return Eligibility

Our store sells physical home decor products, including decorative wooden signs and related home styling products.

Customers may be eligible for a return or refund under the following circumstances:

The item received is significantly different from the product description
The item received is incorrect due to an order processing error
The package is confirmed lost by the shipping carrier
The item arrives damaged during shipping
The item has a clear manufacturing defect
To submit a return or refund request, customers may be required to provide clear photo or video evidence showing the issue with the product, packaging, shipping label, and any visible damage.

Failure to provide sufficient documentation may result in the request being declined.

 

Section 2 – RETURN OR REFUND REQUEST TIME FRAME

If you experience any issues with your order, please contact us within 30 days from the invoice date
Requests submitted after this period may not be eligible for review.

 

Section 3 – Refund Process

If a return or refund request is approved after review, a refund may be issued to the original payment method used for the purchase.

Unless otherwise required by law:

Original shipping fees are non-refundable
Returned items must be unused, undamaged, and in their original condition
Customers may be responsible for return shipping costs unless the issue was caused by our error
Refund approval is subject to verification of the order details and the issue reported.

 

Section 4 – Refund Processing Time

Once a refund request has been approved, the refund will be processed using the original payment method.

In most cases, refunds appear in the customer’s account within 5–10 business days, depending on the processing time of the financial institution or payment provider.

Please note that some banks or payment providers may require additional processing time.

 

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days, please follow these steps:

Check your bank account or card statement again
Contact your bank or payment provider to inquire about pending transactions
If the refund still cannot be located, please contact our support team
Email: support@shadaziashop.com

 

Section 6 – Product Support

If you experience any issues with your order or product, please contact our support team.

We will review the situation and provide assistance whenever possible. In some cases, customers may be eligible for a replacement product, refund, or another appropriate resolution depending on the circumstances.

If you have any other questions or concerns that are not covered by this policy, please email us and our customer support team will be happy to assist you.

For support inquiries, please contact us at:

Shadazia Visuals LLC
Address:218 Pine St, Lexington, MS 39095, United States
Email: support@shadaziashop.com
Phone: +1 9568074719
EIN: 41-3381562